Warranty & Returns

Warranty Coverage

Zing warrants that its hardware products — including Z-SCAN, Z-SCAN MINI, and Z-RID Lite — will be free from defects in materials and workmanship under normal use for a period of one year from the date of original purchase, unless a different period is stated on your order form, invoice, or a separately executed agreement. During the warranty period, Zing will, at its discretion, repair or replace hardware that is confirmed to be defective.

What's Not Covered

This warranty does not cover:

• Damage from misuse, accident, improper installation, or unauthorized modification
• Normal wear and tear, including battery capacity degradation over time
• Damage from exposure to conditions outside the product's stated operating specifications
• Products with removed, altered, or illegible serial numbers
• Third-party accessories, mounts, or peripherals not supplied by Zing
• Costs of installation, removal, or reinstallation of hardware

How to Request Warranty Service

To request warranty service, contact Zing support with your order number or serial number and a description of the issue. Our team will help troubleshoot the issue and, if a defect is confirmed, provide instructions for repair or replacement, including any required shipping process.

Returns & Exchanges

Unopened, unused hardware may generally be returned within 30 days of delivery for a refund or exchange, subject to the terms on your order form or invoice. Opened hardware may be eligible for exchange if it is confirmed to be defective under this warranty. Contact Zing support before returning any product to receive return instructions — items returned without prior authorization may not be eligible for a refund.

Contact

For warranty claims, returns, or exchanges, contact info@zingdrones.com.