We're here to help.
Whether you're setting up new hardware or troubleshooting a live deployment, here's how to get help from the Zing support team.
Three ways to find an answer.
Getting Started
New to a Zing product? Download the spec sheet, user manual, or quick reference card for your hardware — no account required.
Product Support
Find product-specific documentation and links for Z-SCAN, Z-SCAN MINI, Z-RID Lite, and the Zing Airspace Platform.
Contact Support
For issues documentation doesn't resolve, reach the Zing team directly by email or through the contact form on our main site.
Existing customer? Sign in to the customer portal.
The Zing customer portal has full technical documentation, setup guides, and account-specific support tools.
Common support questions.
Start with the spec sheet and quick reference card on the Documentation hub. If you're still stuck, contact Zing support with your account details and a description of the issue, and our team will help you troubleshoot or arrange a replacement if needed.
Spec sheets, user manuals, and quick reference cards for every Zing product are available as free PDF downloads from the Documentation hub — no account required. Full technical documentation and step-by-step guides are available to customers through the Zing customer portal.
Email Zing support with a description of what you were doing, what you expected, and what happened instead. Screenshots and timestamps help our team investigate faster.